No responsible manufacturer will be allowing his product to leave the warehouse before it has been fully tested. Needless to say that the material testing lab farmington hills mi technicians will be returning any materials that are found to be defective and not hundred percent complete in terms of laid down specifications. There would surely be implications, ranging all the way to dire, if no such testing procedures and its apparatus were in practice.
On the much smaller scale, you as a consumer may have had first-hand experience. The salesclerk is bemused. But it is not entirely his fault that the product you returned is defective. At least his store’s policy is to replace the exact item that you have had no alternative but to return. Or your money back. Unfortunately, not all companies are prepared to go to this length. That’s a pity and while you are merely inconvenience for a short period of time, this non-committal attitude could damage a company’s reputation to the point that it has to close its doors.
More reputational damage is done to the manufacturer who let slip. There is just no way that a defective item could have left its floor if it had not been thoroughly tested. Or the lab technician was just not up to doing his job correctly. But that should be a rare occurrence. While career-minded individuals are able to study towards becoming a quality assurance official, it is not unusual for manufacturing concerns to handpick their most diligent and gifted technicians for this highly responsible line of work.
At the back of their minds will always be the implications of allowing a defective product to invade the market. This in a country that is not shy to exercise its rights of recourse.